Privacy Policy

Venubee collects the information we need to provide, secure, support, and improve our SaaS platform. The types of information we collect depend on how you use the website, dashboard, and related services.

• Account information - such as your name, email address, company or organization name, role, login credentials, and account settings.
• Billing information - such as billing address, subscription plan, payment status, invoices, and limited payment details provided by our payment processor. We do not store full card numbers.
• Customer content - such as files, media, playlists, messages, configuration, and other information you upload, submit, or manage through the service.
• Usage and device information - such as log data, IP address, browser type, device identifiers, pages viewed, feature usage, error reports, and approximate location derived from IP address.

Please do not upload sensitive personal information unless it is necessary for your permitted use of the service and you have the legal right to do so.

We use the information above to:

• Provide, operate, maintain, and improve Venubee.
• Create and manage user accounts, organizations, and subscriptions.
• Process payments, issue invoices, and prevent billing fraud.
• Deliver customer content and keep connected services in sync.
• Provide support, respond to requests, and send service updates.
• Monitor security, prevent abuse, and troubleshoot technical issues.
• Analyze aggregate usage trends and improve product performance.
• Comply with legal, tax, accounting, and regulatory obligations.

We do not sell personal information. We do not use customer content for third-party advertising or to train third-party artificial intelligence models.

Venubee uses cookies and similar technologies to keep you signed in, remember preferences, secure the service, understand website performance, and measure product usage. Some cookies are essential for the service to work; others help us improve the experience.

You can manage cookies through your browser settings. Blocking certain cookies may affect login, security, or other core features.

We share information only when necessary to operate Venubee, comply with the law, or protect our users and service. We may share information with trusted service providers that help us with hosting, storage, payment processing, analytics, customer support, email delivery, security, and related operations.

We may also disclose information if required by law, court order, or valid legal process; to enforce our agreements; to prevent fraud or abuse; or as part of a merger, acquisition, financing, or sale of business assets. We do not authorize service providers to use your information for their own marketing.

We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. These safeguards include encryption in transit, access controls, monitoring, backups, and vendor security review.

No system is perfectly secure. If we discover a security incident that affects your personal information, we will notify affected users as required by applicable law.

We keep personal information for as long as needed to provide the service, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations. When an account is closed, we may retain limited account, billing, and security records where required or permitted by law.

You may request deletion of personal information or customer content, subject to legal, security, backup, and billing record requirements.

Depending on where you are, you may have the right to access, correct, export, delete, restrict, or object to certain processing of personal information. You may also have the right to withdraw consent where our processing is based on consent.

To exercise your rights, contact us at support@venubee.com. We may need to verify your identity before completing a request.

Venubee and our service providers may process information in countries other than the country where you are located. When we transfer personal information internationally, we use safeguards required by applicable law.

Venubee is intended for business use and is not directed to children. We do not knowingly collect personal information from children under the age required by applicable law.

We may update this policy from time to time. If we make material changes, we will provide notice by email, in-product notice, or another reasonable method. The updated policy will be effective when posted unless a later date is stated.

Questions about privacy or this policy? Contact us at support@venubee.com.