Data Deletion

Deleting an account is permanent and cannot be undone. Before you continue, download a copy of your information from the same dashboard section if you need it for your records.

If your organisation has an active subscription, review or cancel it before requesting deletion so you understand any remaining billing obligations. Account deletion does not remove invoices or other records that Venubee must retain for legal, tax, fraud-prevention, or dispute purposes.

1. Sign in to the Venubee dashboard.
2. Open Settings.
3. In your profile settings, find Your data and sessions.
4. Choose the deletion option shown for your account type.
5. Read the confirmation message and confirm your request.

• Team members and non-owner users: Select Delete my account to permanently delete your user account and end its active sessions.
• Organisation owners: Select Request organisation erasure. Because an owner's account is connected to organisation data, subscriptions, users, and content, Venubee must verify and process the wider erasure request.

A non-owner account is deleted after you confirm the action. You will be signed out, your active sessions will end, and you will no longer be able to access the account.

Organisation erasure requests are recorded for verification and processing. Venubee normally completes a verified request within one month. We will contact you if we need information to verify the request or if a lawful extension is required because the request is complex.

Venubee deletes or de-identifies account data and customer content in accordance with our Privacy Policy. We may retain limited billing, tax, accounting, fraud-prevention, security, dispute, or legal records when required or permitted by law.

Deleted information may remain temporarily in access-restricted backups until those backups rotate. We do not restore deleted data to active systems except when necessary for disaster recovery.

If you cannot sign in, cannot find the deletion controls, or have a question about an existing request, email support@venubee.com. Use the subject “Data deletion request” and contact us from the email address connected to your Venubee account where possible. Do not send identity documents unless we request them through a secure method.